Payment Policy
- For Jammu and Kashmir Tour Packages A 50% advance payment of the total package cost must be deposited as an advance in our company’s account to confirm the package. Remaining 50% on arrival.
- Except Jammu and Kashmir: 75% advance payment required, especially for higher-category hotels in all destinations & packages for other states. The remaining 25% of the package cost will be collected on arrival (the first day of the tour).
- According to hotel policy, especially in 4* and 5*, International Packages, Andaman & Nicobar Islands, Train & Flights – 100% Advance payment is required for booking confirmation.
- Dogra Holidays have the right to cancel your invoice due to an insufficient advance amount.
- i.e., 50% of the total tour package cost.
- In case clients are suspected to indulge in any kind of illegal activity or violent behaviour, Dogra Holidays will immediately stop the services while holding all the refunds.
Cancellation Policy
- All the cancellations must be communicated in writing. The token amount is non-refundable in any case.
- Cancellations made 15 days prior to the travel date will attract cancellation charges. Cancellation charges will vary from 25% to 50% of the total tour package cost/advance amount.
- 100% retention charges will be levied for bookings cancelled within 15 days of the travel date or no-show scenarios.
- No refunds will be given in case of missed or unused services. This includes flights, trains, hotel stays, meals, sightseeing, transfers, entry tickets, permits, or any other Dogra Holidays services.
- Dogra Holidays have the right to cancel your invoice due to an insufficient advance amount.
- i.e., 40 – 50% of the total tour package cost.
- In case clients are suspected to indulge in any kind of illegal activity or violent behaviour, Dogra Holidays will immediately stop the services while holding all the refunds.
General Policy
- Tour packages can be customised, except fixed departure tours, which are offered on pre-set itineraries and dates.
- All requests for changes, additions, or modifications must be communicated to Dogra Holidays in writing.
- Services will be provided strictly as mentioned in the Booking Confirmation Voucher.
- Hotel check-in and check-out timings are governed by individual hotel policy and are subject to availability.
- Base category rooms are provided unless an upgraded category has been specifically confirmed in writing.
- Meals, transfers, and sightseeing services operate as per the scheduled timings mentioned in the itinerary.
- Flights, trains, sightseeing, and adventure activities are subject to weather conditions and operational feasibility.
- Complimentary services included in a package are non-transferable and cannot be exchanged, redeemed, or adjusted for cash.
- No refund shall be provided for services that remain unused or unveiled by the guest.
- Dogra Holidays shall not be held responsible for delays or disruptions arising from traffic, weather, strikes, natural calamities, or other circumstances beyond its reasonable control.
- Any complaint regarding services rendered must be reported in writing within 7 days of tour completion. Complaints received thereafter may not be considered.
- Documents Required
- A valid government-issued photo identity card.
- Booking Confirmation Voucher issued by Dogra Holidays.
- Flight/Train Tickets, Permits, and Passport/Visa, wherever applicable.
- Guests undertaking certain adventure activities may be required to sign an indemnity form prior to participation.
- Amendment Policy (Prepone / Postpone)
- Requests to prepone or postpone travel dates must be made in writing at least 15 days prior to the scheduled departure.
- Date changes are subject to availability and any applicable seasonal price differences.
- A postponed package remains valid for a period of 6 months from the original date of booking.
- Bookings may be transferred to a friend or family member, subject to applicable terms and conditions.
